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Terms & Conditions

Keys Academy - Terms and Conditions

1. General Information

  • Keys Academy provides term-based group piano/keyboard lessons for beginners in St Paul’s Cray, Orpington.

  • These terms apply to all learners and/or their parents or guardians upon booking.

2. Bookings and Payments

  • Bookings for Term Lessons for Beginners are made via our website and confirmed upon receipt of a £40 deposit.

  • This deposit covers the first two trial lessons. If the learner wishes to continue after the trial, the remaining £120 must be paid in full (via cash or bank transfer) before attending the third session.

  • The full cost for the upcoming term is £160, which includes 8 sessions at £20 each.

  • Payment confirms your space in the course and is non-transferable.

  • Failure to pay the remaining balance before the third session may result in the learner losing their place.

3. Attendance and Cancellations

  • Classes run on scheduled dates each week.

  • Missed classes are non-refundable and cannot be carried over to future terms.

  • If Keys Academy needs to cancel a class (e.g. for illness or venue issues), an alternative date will be arranged where possible.

4. Behaviour and Conduct

  • Learners are expected to treat staff, fellow learners, and equipment with respect.

  • Disruptive or inappropriate behaviour may result in dismissal from the course without refund.

5. Safeguarding and Child Protection

  • All classes are led by experienced coaches with enhanced DBS checks.

  • We have public liability insurance and follow safeguarding best practices.

  • The lead tutor is a trained paediatric first aider.

6. Liability

  • Keys Academy accepts no liability for loss or damage to personal property.

  • Participation in classes is at your own risk.

  • We hold public liability insurance to ensure a safe and secure learning environment.

7. Media and Content

  • From time to time, photos or short video clips may be taken during sessions for promotional purposes.

  • We will always seek consent before using images or video content of learners.

8. Contact

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